MellowHEALTHCARE
Inclusive Design

Accessibility Statement

Making our website accessible to everyone, regardless of ability or technology.

This accessibility statement applies to the Mellow Healthcare Ltd website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colors, contrast levels, and fonts
  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Listen to most of the website using a screen reader

Our Commitment

Mellow Healthcare Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to the widest possible audience.

  • We include accessibility as part of our mission statement
  • We integrate accessibility into our development and procurement practices
  • We employ formal accessibility quality assurance methods
  • We provide ongoing training for our team on accessibility best practices
  • We regularly review and update our website to maintain accessibility standards

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Current Status

Mellow Healthcare Ltd website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

What This Means

  • Most pages and content meet WCAG 2.1 Level AA standards
  • We are actively working to address any remaining non-conformant areas
  • We regularly audit our website for accessibility issues
  • We prioritize fixes based on impact to users

Accessibility Features

Our website includes the following accessibility features:

Keyboard Navigation

  • Full keyboard navigation support throughout the site
  • Clear focus indicators on interactive elements
  • Logical tab order for easy navigation
  • Skip links to bypass repetitive content

Screen Reader Compatibility

  • Semantic HTML markup for better screen reader interpretation
  • Alt text for all meaningful images
  • ARIA labels and landmarks for improved navigation
  • Properly structured headings and content hierarchy

Visual Accessibility

  • Sufficient color contrast throughout the site (WCAG AA compliant)
  • Text can be resized up to 200% without loss of functionality
  • Content does not rely solely on color to convey meaning
  • Clear and readable fonts with adjustable text sizing

Responsive Design

  • Mobile-friendly design that works on all devices
  • Touch-friendly interface elements with adequate spacing
  • Responsive layouts that adapt to different screen sizes
  • Consistent experience across desktop, tablet, and mobile

Known Limitations

Despite our best efforts, there may be some limitations to the accessibility of our website. Known issues include:

  • Some third-party embedded content may not be fully accessible
  • PDF documents may not be fully accessible (we are working to remediate these)
  • Some complex interactive elements may require additional keyboard instructions
  • Video content may not have captions (we are adding these progressively)

We are actively working to address these limitations and improve accessibility across all content.

Technical Specifications

Accessibility of Mellow Healthcare Ltd website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

Core Technologies

  • HTML5 - Semantic markup for better accessibility
  • CSS3 - Visual styling and responsive design
  • JavaScript - Enhanced interactivity (with graceful degradation)
  • WAI-ARIA - Additional accessibility information for assistive technologies

Supported Browsers and Assistive Technologies

  • Modern versions of Chrome, Firefox, Safari, and Edge
  • JAWS, NVDA, and VoiceOver screen readers
  • ZoomText and other magnification software
  • Dragon NaturallySpeaking and other speech recognition software

These technologies are relied upon for conformance with the accessibility standards used. Some features may not work as expected if JavaScript is disabled.

Assessment Approach

Mellow Healthcare Ltd assessed the accessibility of our website by the following approaches:

  • Self-evaluation: Internal testing with accessibility tools and manual review
  • Automated testing: Regular scans using industry-standard accessibility checkers
  • Manual testing: Keyboard navigation testing and screen reader testing
  • User testing: Feedback from users with disabilities
  • Third-party audit: Periodic professional accessibility audits

Feedback and Contact

We welcome your feedback on the accessibility of Mellow Healthcare website. Please let us know if you encounter accessibility barriers:

How to Contact Us

  • Phone: +44 7930525605
  • Email: info@mellowhealthcare.com
  • Address: 30 Olde Bell Lane, Loughton, Milton-Keynes, MK5 8EN

When Reporting Issues, Please Include:

  • The web page or content where you encountered the issue
  • A description of the problem and how it affects your use of the site
  • The assistive technology you are using (if applicable)
  • Your browser and operating system

We try to respond to accessibility feedback within 2 business days.

Alternative Formats

If you cannot access content on our website due to a disability, we can provide the information in an alternative format:

  • Large print documents
  • Audio recordings
  • Braille
  • Easy-read formats
  • Email or phone consultation

Please contact us using the details above to request content in an alternative format. We will provide the content as quickly as possible, typically within 5 working days.

Enforcement and Complaints

If you are not satisfied with our response to your accessibility concerns, you have the right to:

Escalation Process

  • Request to speak with our senior management
  • Submit a formal complaint through our complaints procedure
  • Contact the Equality Advisory and Support Service (EASS)

Equality Advisory and Support Service (EASS)

  • Phone: 0808 800 0082
  • Website: www.equalityadvisoryservice.com
  • Email: enquiries@equalityadvisoryservice.com
  • Available Monday to Friday, 9am to 7pm, Saturday 10am to 2pm

Ongoing Improvements

We are committed to continuously improving the accessibility of our website. Our current initiatives include:

  • Conducting regular accessibility audits and fixing identified issues
  • Training our content creators and developers on accessibility best practices
  • Reviewing and updating our accessibility statement regularly
  • Engaging with users with disabilities to gather feedback and insights
  • Staying up-to-date with evolving accessibility standards and guidelines
  • Implementing user-testing sessions with people who use assistive technologies

Get In Touch About Accessibility

If you need information on this website in a different format or have accessibility concerns, please contact us:

Response Time

We aim to respond to accessibility queries within 2 business days and provide alternative formats within 5 working days.

This statement was created on 2 December 2025

Last reviewed: 2 December 2025

Mellow Healthcare Ltd • Committed to WCAG 2.1 Level AA Compliance

Trust & Quality Assurance

Fully Regulated & Quality Assured

Your safety and peace of mind are our top priorities. We maintain the highest standards of care through rigorous regulation and quality assurance.

CQC Regulated

CQC Regulated

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. Being CQC regulated means we meet rigorous standards of quality, safety, and compassionate care.

Quality AssuredRegularly Inspected
DBS Checked

DBS Checked Staff

All our care professionals undergo enhanced DBS (Disclosure and Barring Service) checks. This ensures that every team member is thoroughly vetted and safe to work with vulnerable individuals.

Enhanced DBSFully Vetted

Safe

Protected from abuse and avoidable harm

Caring

Treated with compassion and respect

Effective

Care that meets individual needs

Well-Led

Strong leadership and governance

We are committed to maintaining the highest standards of care. Our CQC registration number and latest inspection reports are available upon request. We continuously monitor and improve our services to ensure we exceed regulatory requirements.