Terms of Service

By accessing and using the Mellow Healthcare Ltd website ("the Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use this Website. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of such changes.

This Website is intended to provide general information about our care services and to facilitate communication between Mellow Healthcare Ltd and prospective or current clients. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

• You must not misuse the Website by introducing viruses, trojans, worms, or other malicious material
• You must not attempt to gain unauthorized access to the Website, servers, or databases
• You must not reproduce, duplicate, copy or re-sell any part of the Website without our express written consent
• You must provide accurate and complete information when submitting forms or requesting services

All content included on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Mellow Healthcare Ltd or its content suppliers and is protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Mellow Healthcare Ltd.

• Trademarks and service marks displayed on the Website are the property of Mellow Healthcare Ltd or third parties
• You may not use any content from the Website for commercial purposes without obtaining a license
• You may print or download content for personal, non-commercial use only

While we strive to ensure that all information provided on the Website is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, products, services, or related graphics contained on the Website.

• Information on this Website is for general guidance only and does not constitute professional medical advice
• Services may vary by location and individual circumstances
• Care packages and availability are subject to assessment and agreement
• Pricing information is indicative and may change; formal quotes will be provided following assessment
• We reserve the right to modify or discontinue any service without prior notice

To the fullest extent permitted by law, Mellow Healthcare Ltd excludes all liability for any loss or damage arising from:

• Use of, or inability to use, the Website
• Reliance on information displayed on the Website
• Viruses or other malicious software obtained by accessing the Website
• Delays, interruptions, or errors in the transmission of data
• Any third-party websites or content linked from our Website

The Website may contain links to external websites operated by third parties. These links are provided for your convenience only and do not signify that we endorse the website(s). We have no responsibility for the content of linked websites and do not accept any liability for any loss or damage that may arise from your use of them.

Your use of the Website is also governed by our Privacy Policy, which can be found on this Website. By using the Website, you consent to the collection and use of information as described in our Privacy Policy. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you submit information, enquiries, or feedback through our Website (including contact forms, assessment requests, or email communications), you grant Mellow Healthcare Ltd the right to use this information for the purposes of:

• Responding to your enquiry or providing requested services
• Conducting care assessments and developing care plans
• Internal record-keeping and service improvement
• Compliance with legal and regulatory obligations

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

These Website terms do not constitute a care service agreement. All care services provided by Mellow Healthcare Ltd are subject to a separate written service agreement which will be discussed and agreed during the assessment process. The care service agreement will set out the specific terms, conditions, and responsibilities relating to the provision of care services.

If you have any concerns about content on this Website or wish to make a complaint about our services, please contact us using the details provided on our Contact page. We are committed to resolving any issues promptly and fairly in accordance with our complaints procedure.