How It Works
Six Simple Steps
Our proven process ensures you receive personalized, high-quality care tailored to your unique needs
Get In Touch
Contact us via phone, email, or our online form
- Call our friendly team on +44 7930525605
- Email us at info@mellowhealthcare.com
- Fill out our online contact form
- Available 24/7 for urgent enquiries
Free Assessment
We visit you at home to understand your needs
- Comprehensive needs assessment in your home
- Discussion of preferences and goals
- Review of medical and care requirements
- No obligation and completely free
Personalized Care Plan
We create a tailored plan just for you
- Customized care plan based on your needs
- Transparent pricing with no hidden costs
- Flexible scheduling to suit your routine
- Family involvement encouraged
Meet Your Care Team
Get to know your dedicated carers
- Carefully matched carers based on personality
- Meet potential carers before you decide
- All staff DBS checked and fully trained
- Continuity with consistent care team
Care Begins
Your personalized care starts
- Care can often start within 24-48 hours
- Regular check-ins and quality monitoring
- Easy communication with care coordinators
- Adjustments made as needed
Ongoing Support
Continuous monitoring and improvement
- Regular care plan reviews
- 24/7 support line always available
- Feedback sessions with family
- Care adapts as needs change
Typical Timeline
Here's what you can expect from first contact to care beginning
Initial Contact
You reach out to us and we schedule a convenient time for assessment
Home Assessment
Our care specialist visits you to understand your needs and preferences
Care Plan Development
We create your personalized care plan and provide transparent pricing
Carer Matching
We introduce you to carefully selected carers suited to your needs
Care Starts
Your care begins with ongoing support and monitoring
Ready to Get Started?
Choose your preferred way to get in touch with us
Common Questions
Quick answers to questions you may have
QHow quickly can care start?
In many cases, we can arrange care to start within 24-48 hours of your initial assessment, depending on availability and urgency of needs.
QIs the assessment really free?
Yes, absolutely! Our comprehensive care assessment is completely free with no obligation to proceed. We want you to make an informed decision.
QCan I change my care plan later?
Yes, your care plan is flexible and can be adjusted at any time as your needs change. We conduct regular reviews to ensure it remains suitable.
QWhat if I'm not happy with my carer?
We want you to be completely satisfied. If you're not happy with your carer, we'll arrange a replacement immediately at no extra cost.
Have more questions? We're here to help!
View All FAQsStart Your Care Journey Today
Don't wait to get the support you or your loved ones deserve. Contact us now for a free, no-obligation assessment.
Available 24/7 • Free Assessment • No Obligation
